CLIENT: Major Supermarket Chain
TECHNOLOGY ADOPTION: 2017
PROJECT: LTA350/LTA450 Cash Recyclers
ATEC America Utilizes Success Story with Major Retailer to Shape New Products
APRIL 11, 2024 (NEW YORK) – Today, ATEC America released a case study, discussing how their products helped to change the fate of a major retailer. ATEC is known to customers for its cash management solutions in retail, gaming, and banking settings. Now, ATEC America is proving to be an industry leader, with its hardware and technology focused on meeting the specific needs of the retail and financial industries. This case study showcases ATEC America’s ability to provide customers with tailored solutions that solve problems regarding cash security and employee efficiency.
After installing ATEC America products, it was noted by the executive team of this major retailer that the time required to train service desk personnel was cut in half to less than four weeks. Not only did ATEC America save the retailer’s employees time during training, but they also saved them multiple hours throughout the day, as ATEC America’s products eliminated the need for multiple safe counts throughout the day. This saved the retailer valuable hours throughout the day, that used to be spent doing safe counts and checking manual calculations. With ATEC America products, one safe count at the beginning and end-of-day, maintains the cash safely and efficiently.
Interestingly, this retailer’s store was known for its incredible customer service well before ATEC’s introduction, and customers began enjoying frequenting the store for their banking needs along with their shopping needs. Because the store was able to offer banking services to this “unbanked” sector of the community, security concerns began to rise. Thankfully, ATEC America had a solution for this problem and was able to reduce cash shortages by about 50%. While significantly reducing the chances of employee errors or fraudulent activities, ATEC America’s machine made it possible to track the majority of remaining errors, making the executive team feel much more comfortable continuing to offer their banking services and growing profits. As a whole, ATEC was able to increase the retailer’s profitability, while reducing the amount of time required by employees to focus on cash-related tasks. This also enabled the retailer to further improve their already outstanding customer service.
By enhancing security on top of improving the overall efficiency of the retailer’s operation, ATEC America was asked to provide the retailer with a second machine. This second machine further worked to improve efficiency and reduce cash loss, thereby improving overall earnings. “We are pleased to have had an opportunity to step in and aid a customer in relieving two very important concerns,” said Michael Bodine, vice president of business development at ATEC America. “We strive to create solutions that help our customers and employees’ day-to-day and with their genuine concerns and troubles. We are happy to see that in this case, we were able to seamlessly meet the needs and exceed expectations of such a well-known, major retailer.”
About ATEC America
ATEC America is a leading cash automation solution specialist with a full line of transaction automation and cash recycling technology from ATEC AP (formerly LG Cash Automation) serving North and South America. With solutions based on smart technology with a user-friendly interface and efficient methods for counting cash, making changes, and reducing cash loss, ATEC America has a solution to meet your needs. To get more out of your cash rooms and to learn more about ATEC Americas, please visit: www.atecamerica.com
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ATEC America Sales
Phone: 888.15.0075
email: sales@atecamerica.com